Return & Repair policy
30-Day Return Policy
If for any reason you are not fully satisfied with your purchase, simply return it within 30 days from the day when the item is received for a full product refund, sorry, we DO NOT refund freight charge. Free shipped items will be charged $6.95 for original shipping when they are returned. Special order, final sale merchandise, customized or personalized item such as engraved merchandise COULD NOT be returned. Jewelry that shows sign of wear, has been altered (not by Loveivy.com/Ivy Green Inc.) or damaged in any way COULD NOT be accepted for return. Refund will be in the original form of payment, except for wire transfers which will be refunded via company check.
To return item(s) to loveivy.com, please see our four step process:
- Request a Return Authorization Code either through email or phone, then write down this code somewhere along with your package.
- Place all the original packaging in your return package.
- Ship it via any carrier. Please be sure to ship your item fully insured and request a return receipt for confirmation that your shipment has reached its destination. Sorry, we will not be responsible for loss or damage of return shipments.
Return Address:Ivy Green, Inc.
129 Main Street
PO BOX 793
Stony Brook, NY 11790
- For domestic return, we will refund your total cost deducted original shipping and handling charge or $6.95 for a free shipped order when we receive the returned package. A returned order must be received within 3 weeks from the day when the return Authorization Code is issued, we are sorry that we could not accept item(s) returned 3 weeks later and won't be able to issue a refund.
- For international return, we will refund your total cost deducted original shipping and handling charge. A returned order must be received within 4 weeks from the day when the return Authorization Code is issued, we are sorry that we could not accept item(s) returned 4 weeks later and won't be able to issue a refund. It's the buyer's responsibility for custom duty fee that may incur, Loveivy.com DOES NOT collect custom duty charges, we are sorry that we don't issue a refund for any custom duty charges.
30 Days limited warranty
All jewelry purchased from Loveivy.com is warranted for 30 days against any manufacturer's defects.
If a jewelry item fails within that period of time, we will either repair or replace the item. Normal wear and tear, abuse, and the loss of precious, semi-precious stones or pearls from settings are not covered.
If you'd like to cancel or change a shipment for any reason, please e-mail us at firstname.lastname@example.org and make sure to include your order number as soon as possible. We'll do everything we can to accommodate your request. We can not change or cancel a shipment once it has already entered the shipping process.
If you want to cancel the purchase order after the shipment, please make sure you check out and follow our item return policy listed above. we do have 30 day money back
Ivy Green Inc. reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent
transactions will be reported to proper authorities.
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